Content Management Roadmap

ClientRegional Transportation Agency

There are no consistent web content, document and records management tools and processes across the agency. An enterprise-wide strategy and roadmap are defined to unify technologies and procedures for dealing with any digital content format and channel.


Case Study Overview


Initial State

There is no unified approach for managing unstructured content, and neither official document classification and lifecycle control exist within the agency.


Target State

An Enterprise Content Management (ECM) roadmap is defined, which includes capability model, maturity assessment and high-level timeline for implementing modern platforms and processes to enable Web Content Management (WCM) and Document and Records Management (DRM) components across business units.

The ECM roadmap describes focused, data-driven method of rolling out content-related capabilities based on business value and risk. It also provides a high-level guidance on taking the ECM maturity of the organization to the next level.

Transport case study