Identity and Access Management
ClientRegional Transportation Agency
A cloud-based IT Service Desk application needs a solution for auto-provisioning new employee and partner accounts. A modern API Management platform is implemented to enable identity governance across the cloud environment and internal corporate directory.
Case Study Overview
Initial State
The existing IT Service Desk solution deployed in a private cloud needs to automate user account management workflows involving the internal corporate directory.
Target State
The current Identity and Access Management (IAM) solution is extended to incorporate a leading API Management platform to enable secure Application Interactions between the cloud environment and the on-premise corporate directory services.
The enhanced IAM solution is able to manage the entire lifecycle of the end-user, whether it be an employee, contractor or representative of a third-party service provider. The IT Service Desk personnel can complete the required account management workflows in a fully automated way, in compliance with Identity Governance best practices, corporate security policies and applicable government regulations.
